Shipping Policy

Our aim is to have your items shipped to you as fast as possible. Paw Life Matters aims to deliver the products around 14 business days within West Malaysia upon received payment on purchase order, 20 business days to East Malaysia and overseas order will be further advised.

We are unable to guarantee that all orders will be delivered within the stipulated time frame as we are using third party courier service such as PosLaju, Nationwide, Aramex and GDex.

Paw Life Matters has no control over the operating procedure by the third party courier services. Hence, in the case of delay in product delivery, Paw Life Matters will notify users via email or mobile message. If users did not receive any email from Paw Life Matters more than 2 weeks, kindly contact

If we are unable to meet the estimated delivery date Paw Life Matters shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier services.

To track your order, please use the tracking ID sent to you in the confirmation email or mobile message of your items have been shipped out. As a precaution, please keep the receipt of the delivered product.

In the rare circumstance that your item has a defect or is missing from your order please contact Paw Life Matters at

Standard delivery for Pre-order

Delivery for pre-order items will be dispatched in 14 days after Paw Life Matters receive the products. If items were out of stock from the manufacturer and users do not wish to wait for the products, Paw Life Matters will fully refund in CASH TERM.